Privacy Policy

Effective Date: October 31, 2025

TextWork ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, text messaging services, and software at https://textwork.co.

1. Information We Collect

We collect information in the following ways:

Account Information

When you create an account, we collect your name, email address, phone number, and payment information. This information is necessary to provide our services and process your subscription.

Service Data

When you or your employees use our text messaging and reporting services, we collect:

• Text message content and conversation logs
• Photos and media files uploaded via SMS
• Report summaries and structured data generated by our AI
• Timestamps and usage patterns

Technical and Usage Data

When you visit our website or use our dashboard, we automatically collect:

• IP addresses and device information
• Browser type and version
• Pages visited and time spent on our site
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our workforce reporting and data collection services
• Generate AI-powered summaries and analytics
• Deliver reports to designated managers and employers
• Process payments and manage your subscription
• Provide customer support and troubleshoot issues
• Send service-related communications
• Improve our service, user experience, and security
• Comply with legal obligations

We do not sell your personal data to third parties.

3. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third-party vendors who help us operate our service (e.g., SMS providers like Twilio, cloud infrastructure, payment processors like Stripe). These providers are contractually bound to protect your data.
• AI providers: We use OpenAI, Anthropic (Claude), and X.AI (Grok) to power our AI features. Message content is processed by these providers in accordance with their data processing policies.
• Legal requirements: When required by law, court order, or to protect our rights, safety, or property.

4. Data Retention

We retain your data for as long as your account is active and as needed to provide our services. After you cancel your subscription, we may retain your data for a grace period as specified in your account dashboard, after which it may be deleted. We may retain certain information as required by law or for legitimate business purposes such as fraud prevention.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights (GDPR and CCPA)

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request that we limit how we use your data
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your data
• Withdraw consent: Withdraw consent where we rely on it for processing

To exercise these rights, please contact us through our website at https://textwork.co. We will respond to your request within the timeframe required by applicable law.

If you are in the European Economic Area, you have the right to lodge a complaint with your local data protection authority.

7. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how you use our website. You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our service.

8. Data Controller and Processor

When you use TextWork to collect data from your employees or field workers, you act as the data controller and TextWork acts as the data processor. As the data controller, you are responsible for ensuring you have the legal basis to collect such data and for informing your employees about how their data is processed. For more details, see our Terms of Service.

9. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it.

10. International Transfers

Your data may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your data receives an adequate level of protection in accordance with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or through a prominent notice on our website at least 30 days before the changes take effect. Your continued use of TextWork after the effective date constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please visit our website at https://textwork.co.